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Shipping information

Shipping Costs (AUD):
Domestic Shipping (Australia Wide): Standard 
0- 2kgs: $13.00
2-3kgs: 17.00

3-5kgs: $25.00

5kgs +: $38.00

 

Domestic Shipping (Australia Wide): Express
0-2kgs: $19.00

2.5kg - 5kg :$27.00

5kg + : $36.00

 

International Shipping: Standard
New Zealand

700g - 2kg: $20.00

2kg - 3kg: $27.00

3kg + : $35.00

USA/Canada/UK 
0 - 1kg: $24.00
1kg - 2kg: $36.00
2kg+: $50.00

 

All other countries: 

0 - 1kg: $34.00

1kg - 2kg: $42.00

2kg - 3kg: $55.00

3kg+: $60.00

Items not available for international shipping:
Incense, Diffusers or any wood products.

 

If an international customer has purchased goods that customs prohibits shipping, then a full refund will be issued in this case. If your item arrives broken, please contact us within 48 hours of delivery and ship items back within 5 business days of delivery. We will arrange a replacement of the same item or to the same value of the item. If this isn’t possible, we will arrange a partial/full refund (less shipping) depending on the nature/severity of the defective item/s. 

Delivery Terms:

Tracking numbers for parcel post and express post are sent by Australia Post to your email and also from our website www.kcalchemy.com, these can be used to track your order via the Australia Post website. 

Orders will be sent to the delivery address that you have submitted with your order. Please be careful to make sure delivery addresses are correct as we cannot be held responsible if that delivery address is incorrect or undeliverable.
KC Alchemy doesn't take responsibility for lost packages, however we will follow up with Australia Post should this occur.
All items will be shipped via Australia Post or Australia Post Express. 

Processing Time:

Each candle product is made to order, please allow 2-4 Business days for us to create and post your product.

 

Estimated delivery times:
5 - 8 business days Australia
5 -10 business days New Zealand

14 - 21 business days All other countries

 

Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law.
 

Buyers are responsible for return shipping costs.


*Damaged and defective items are determined at our discretion and we will require photo evidence to complete the refund or replacement process.

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OUR STORE POLICIES

Privacy Policy

KC Alchemy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone. This Personal Information is obtained in many ways including by email, via our website www.kcalchemy.com, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

KC Alchemy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

 

kcalchemy@gmail.com

Product Policy

Certain products or services may be available exclusively online through the website.

These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy which is located above.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

Payment Methods

  •  Credit / Debit Cards

  • PAYPAL

  • Afterpay

Store Policies: Store Policies
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